Shipping policy

Shipping & Delivery Innocube3D provides free shipping on all physical-product orders to destinations supported at checkout. No minimum order value is required. Order Processing Standard order processing takes 1–3 days after payment confirmation. Processing includes order preparation, packing, and handover to the shipping carrier. If a product has a different lead time, such as a preorder, customized item, or bulk order, the applicable information will be provided on the product page or in your quotation. Processing time is separate from transit time. Estimated Transit Time After dispatch, estimated transit time is 3–20 days, depending on the destination and available shipping service. Delivery estimates are not guaranteed arrival dates. Customs clearance, local carrier schedules, holidays, weather, and other transport disruptions may affect delivery. If you need an item by a specific date, contact info@innocube3d.com before ordering so we can check the available shipping options. Shipping Charges and Methods Standard shipping is free. We select an available shipping service appropriate to the order and destination, which may include air transport and a local delivery partner. If an alternative paid shipping service is offered, its price will be disclosed before you select it. Supported Destinations Available delivery destinations are shown at checkout. Some products or addresses may have shipping restrictions. If your destination is unavailable, contact us before placing an order. We will check whether delivery can be arranged. Tracking Your Order Tracking information will be provided when available after dispatch. Carrier tracking may take time to update after the parcel is handed over. If you have not received shipping information after the stated processing period, or your tracking appears delayed, email info@innocube3d.com with your order number. Delivery Address Please check your recipient name, delivery address, postal code, and contact details before completing checkout. If you need to correct an address, contact us as soon as possible. Changes may not be possible once an order has been dispatched. If an address issue causes a parcel to be returned or requires redelivery, we will explain any applicable costs before arranging another shipment. Customs, Duties, and Taxes Free shipping refers to the delivery charge. It does not by itself confirm whether import duties, taxes, or customs charges are included. Any stated duties-paid arrangement applies only to the product, destination, and shipping terms specified in the offer or order. Contact us before purchasing if you need clarification about the import arrangement for your destination. Where import charges are not included, charges required by local authorities may be payable by the recipient. Any applicable charges should be disclosed as required before purchase. Delayed or Missing Parcels If your parcel has not arrived within the estimated transit period, contact us with your order number and tracking information. We will investigate with the shipping carrier and help resolve the issue. If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, and any carrier delivery notice, then contact us for assistance. Damaged Parcels or Missing Contents If your order arrives damaged or with missing items, keep the packaging and contact us promptly. Include your order number and photos of the package, shipping label, and affected contents. We will review the issue and arrange an appropriate resolution. Please also see our Returns & Refunds Policy. Digital Files Digital files do not require physical shipping. Their delivery or access instructions follow the purchased product's description and order information. For mixed orders containing digital files and physical hardware, the physical items follow the processing and delivery estimates above. Contact For shipping, tracking, or delivery questions, email info@innocube3d.com and include your order number.